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When Change Happens…A Story of Organisational Transformation : Book Review

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Title - When Change Happens…A Story of Organisational Transformation

Author - Lalit Jagtiani




The book is a simple story on the complex subject of change management. The compelling narrative is well-paced into the author’s easy storytelling approach. As I read the book, the author has me trapped - I realize how the author deftly converts daunting management techniques into practical approaches. 






The book is a novel in which Matt, the protagonist, is designated to drive change for the company. His organisational journey of transformation was an introspective passage for me. Some of the instances that Matt experiences are closely related to mine – the deeper I went into the book, the more I was holding a mirror to my experiences.   


Stressing that organisational success is achieved when tied to individual aspirations, the book takes the readers through a mine field of challenges and difficulties. Every opposition that Matt is able to convert into a positive step, builds a story of personal change. Every encounter becomes an opportunity of self-discovery, as Matt grows in resilience and influence, earning a new respect from peers as much as from the senior leadership bench of the company.


The book consists of 18 chapters; each with a well-depicted illustration. The pertinent graphics, thought provoking quotes are fully-loaded with practical lessons of change.


Anything more and this will become a spoiler. When Change Happens… is a necessary read for the VUCA world that we are living in.


About the Author

Lalit Jagtiani is a Business Transformation Specialist. A thought leader in Digital Transformation for SAP, has led and managed organisation transformations for customers across South East Asia, India and Sri Lanka.

Experienced in IT strategy, Shared Services Design, Business Process Re-design, Value Realization, HR Strategy and Organisation Change, Lalit has over 29 years of work experience. His expertise includes diagnostic and insight-based approaches for his customer engagements, those that deliver simple and effective solutions to address their unique business challenges


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